Short answers

Every parcel is tracked and needs a signature; international parcels travel with DHL. Pieces in stock are usually dispatched within 3 working days, and delivery times run from dispatch. In the UK: complimentary standard delivery, usually 3–4 working days, or £35 express, usually 1–2 working days. Europe and Switzerland: €65, usually 2–4 working days. The United States: $65, usually 2–4 working days. The rest of the world: $75, usually 3–6 working days. See our shipping policy.

We deliver to the UK, across Europe, to the US and to many other countries; you'll see the full list at checkout. Outside the UK, prices are shown without UK VAT.

Outside the UK, import VAT and duties, where charged, are paid to DHL on delivery. US orders over $2,500 may need the recipient's IRS number for customs.

Yes. Enter the recipient's address at checkout. Every delivery needs a signature.

Write to contact@mirayama.co.uk within 14 days of receiving your piece, with your order number. Return postage is at your cost, unless the piece is faulty. The full terms are in our refund policy.

Each product page says whether a piece is in stock or made to order. Pieces in stock are usually dispatched within 3 working days. For a piece made to order, we email you its dispatch date after you order.

Yes. Because our silks are dyed for us at our partner atelier, any colour is possible, with your choice of fringe and embroidery, down to your name. Write to us with your wishes: see Create your own.

For a cape, or a piece not yet drawn, we design it for you. We talk the piece through with you, the pattern is cut to your measurements, and the piece is fitted as it is made. It takes around 6–8 weeks. Enquire.

Create your own ponchos and couture capes are made to your wishes, so they can't be cancelled once we have started making them. We always confirm this with you before work begins. See our refund policy.

There is one size. Our pieces are cut wide and relaxed to cover several clothing sizes: shaped to drape, not to fit a chart. Each product page gives the piece's fit. For advice, write to contact@mirayama.co.uk and we will advise.

We photograph every piece as faithfully as we can, but velvet changes with the light and with your screen. Each piece is handmade, so small variations in tone are part of its character.

If a piece is faulty, we will put it right, as set out in our refund policy. For wear over time, missing beads, pearls or crystals can be replaced for a small fee plus shipping. Send photos and your order number to contact@mirayama.co.uk for a quote.

Yes, on request. Enquire about an appointment, and we will reply by email. For capes and couture, enquire here.