Delivery & returns
Tracked, and signed for on arrival.
Every parcel is signed for, every return handled personally.
In brief
Every parcel is tracked and needs a signature on delivery. International parcels travel with DHL. The full terms are in our shipping policy and refund policy.
Delivery
- Carrier
- UK: tracked, signature on delivery · International: DHL, signature on delivery
- Dispatch
- Pieces in stock, usually within 3 working days
- Made to order
- We confirm your dispatch date by email after you order
- United Kingdom
- Complimentary standard, 3–4 working days · £35 express, 1–2 working days
- Europe and Switzerland
- €65, 2–4 working days · Prices exclude UK VAT
- United States
- $65, 2–4 working days
- Rest of the world
- $75, 3–6 working days · Including the Gulf, Canada, Australia and Asia; the full list is at checkout
- Duties
- Outside the UK, import VAT and duties, where charged, are paid to DHL on delivery. US orders over $2,500 may need the recipient's IRS number for customs.
Returns
- Write to us
- Within 14 days of receiving your piece: contact@mirayama.co.uk, with your order number
- Return postage
- At your cost, unless the piece is faulty or not what you ordered
- Made for you
- Create your own and couture pieces can't be cancelled once we have started making them
- Full terms
- Our refund policy