Shipping policy

Garments

We use DHL for the shipment of our garments. All deliveries require a signature on receipt. Please note that we are not liable for any delays resulting from postal provider.

UK

  • £15 Standard Delivery: receive your order within 3-4 business days
  • £35 Express delivery time: receive your order within 1-2 business days
  • Please note that we are not liable for any delays resulting from postal provider
  • Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and are subject to any delays resulting from postal delays or force majeure for which we will not be responsible

EUROPE

  • €15 Standard Delivery: receive your order within 3-4 business days
  • Order processing can take up to 5 working days, shipping time is an estimate following this

USA

  • £25 Standard Delivery: receive your order within 2-4 business days
  • Please note that international shipments are subject to customs clearance which can cause delays out of our control. As part of routine inspections carried out by US Customs, orders valued over $2,500 may be subject to a further information request via our nominated courier including the shipping receivers IRS number. This is a routine requirement requested by US Customs for clearance of the shipment
  • Order processing can take up to 3 working days, shipping time is an estimate following this

REST OF WORLD

  • £45 Standard delivery: receive your order within 4-5 business days
  • For customers outside of the UK and Europe, all orders are shipped with import duties & taxes unpaid. Therefore, customers will be contacted by our nominated courier in advance of delivery for collection of these fees which are payable directly to the courier. Duties and taxes are non-refundable
  • Please note that international shipments are subject tocustoms clearance which can cause delays out of our control
  • Order processing can take up to 3 working days, shipping time is an estimate following this

 

Jewellery 

SHIPPING PROVIDER

We use FEDEX for the shipment of our jewellery. Please be aware that all deliveries require a signature. For orders up to £50,000 Express Delivery is complimentary. Please note that we are not liable for any delays resulting from postal provider.

MADE TO ORDER

All Jewellery pieces are Made to order and will take up to 12 weeks for the delivery of the item. Occasionally, we have some of our made to order in stock, please contact us for further information at contact@mirayama.co.uk.

UK & EUROPE

Delivery estimates are 3-5 working days for EU and 2-3 working days for UK Mainland.

INTERNATIONAL

Delivery estimates are 5-7 working days for US & 5-7 working days for ROW (Monday –
Friday). Please note that international shipments are subject to customs clearance which can cause delays out of our control. As part of routine inspections carried out by US Customs, orders valued over $2,500 may be subject to a further information request via our nominated courier including the shipping receivers IRS number. This is a routine requirement requested by US Customs for clearance of the shipment. Please note that we are not liable for any delays resulting from postal provider. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times and are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Order processing can take up to 5 working days, shipping time is an estimate following this. 

DUTIES

For customers outside of the UK & Europe, all orders are shipped with Import Duties & Taxes unpaid. Therefore, customers will be contacted by our nominated courier in advance of delivery for collection of these fees which are payable directly to the courier. Duties and taxes are non-refundable.